Shipping Policy

At Scarf Fit, we aim to provide a clear, reliable, and professional shopping experience. This Shipping Policy explains our shipping process, estimated delivery times, shipping fees, customer responsibilities, and any customs duties or additional charges that may apply.

Please read this Shipping Policy carefully before placing your order. By completing a purchase, you agree to the terms outlined below.

1. Available Shipping Areas

Currently, delivery is available within Egypt only.

International shipping will be available soon to:

The Kingdom of Saudi Arabia.
The United Arab Emirates.
Other countries worldwide.

Available shipping countries and delivery options will be updated on the website once international shipping is activated.

2. Order Processing Time

Order processing begins after payment is confirmed and all order details are received correctly.

Processing time may vary depending on product availability, order volume, seasonal demand, or promotional campaigns.

Estimated order processing time:
[Insert processing time here, e.g. 1 to 5 business days]

Processing time does not include public holidays or weekends unless otherwise stated.

3. Delivery Time

Delivery time may vary depending on the customer’s location and the available shipping method.

Estimated delivery time within Egypt:
[Insert local delivery time, e.g. 2 to 5 business days]

Estimated international delivery time once available:
[Insert international delivery time, e.g. 5 to 10 business days]

Please note that delivery times are estimates and may be affected by circumstances beyond our control, such as courier delays, public holidays, weather conditions, or customs clearance procedures.

4. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before the order is confirmed.

Shipping fees may vary depending on:

Destination country or city.
Weight or size of the order.
Selected shipping method.
Free shipping offers or promotional shipping conditions, if available.

If free shipping is available, its conditions will be clearly stated at checkout or within the promotional offer.

5. Order Confirmation & Tracking

After placing your order successfully, you will receive an order confirmation by email, SMS, WhatsApp, or any approved communication method.

When tracking information is available, it will be shared with the customer to allow shipment follow-up with the shipping carrier.

Tracking updates may vary depending on the shipping carrier and its tracking system.

6. Customer Responsibility for Shipping Information

Customers are responsible for ensuring that all shipping details are accurate before confirming the order, including:

Full name.
Phone number.
Email address.
Complete shipping address.
City and area.
Any additional details needed for successful delivery.

Scarf Fit is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete shipping information provided by the customer.

If there is an error in the shipping information, the customer must contact Customer Service as soon as possible. Changes may only be accepted if the order has not yet been processed or shipped.

7. Delivery Attempts & Refused Shipments

The shipping carrier may attempt to contact the customer or deliver the order more than once, depending on the carrier’s policy.

If the customer does not respond, refuses to receive the shipment, or is unavailable at the delivery address, the shipment may be returned to Scarf Fit.

In such cases, the customer may be responsible for:

Original shipping fees.
Re-shipping fees, if applicable.
Return shipping fees.
Any additional charges imposed by the shipping carrier.

If the customer requests the order to be shipped again, new shipping fees may apply.

8. Shipping Delays

Scarf Fit makes every effort to ship orders within the estimated timeframe. However, we are not responsible for delays caused by circumstances beyond our control, including:

Shipping carrier delays.
Public holidays.
Weather conditions.
Seasonal or promotional order volume.
Customs clearance procedures.
Government restrictions or sudden regulations.
Customer failure to respond to the shipping carrier.

If there is a significant delay, customers may contact Customer Service for shipment follow-up.

9. International Shipping

Once international shipping becomes available, delivery times, fees, and requirements may vary depending on the destination country.

Some countries may require additional information such as national ID, tax number, national address, or other documents required by the shipping carrier or customs authorities.

Customers are responsible for providing any required information accurately and on time to avoid shipment delays or returns.

10. Customs Duties, Taxes & Additional Fees

For international shipments, orders may be subject to customs duties, import taxes, VAT, clearance fees, or other government charges according to the regulations of the destination country.

Scarf Fit may cover basic customs duties and standard import taxes for selected countries such as:

Saudi Arabia, United Arab Emirates, Egypt

only if this is clearly stated at checkout, in the shipping offer, or in the approved Shipping Policy at the time of placing the order.

For all other countries, the customer is responsible for paying any customs duties, taxes, clearance fees, or additional charges imposed by the destination country, unless otherwise clearly stated.

Scarf Fit is not responsible for any additional charges resulting from:

Incorrect shipping information.
Refusal to receive the shipment.
Failure to respond to the shipping carrier or customs authority.
Requests for additional documents due to incomplete or inaccurate information.
Any exceptional charges not included in the basic fees clearly stated by the store.

11. Lost or Damaged Shipments During Transit

If a shipment is lost or damaged during transit, please contact our Customer Service team as soon as possible and provide your order number along with any photos or supporting documents related to the case.

Our team will review the case with the shipping carrier and take the appropriate action.

Scarf Fit is not responsible for damage caused by customer misuse after delivery or delayed reporting of the issue.

12. Receiving the Order

Receiving the order by the customer or any person available at the delivery address is considered confirmation that the order has been delivered.

Customers are advised to inspect the shipment upon delivery. If there is any visible issue with the packaging or product, the customer must contact Customer Service within:

[Insert reporting period, e.g. 24 to 48 hours from delivery]

13. Shipping Contact Information

For any shipping or delivery inquiries, please contact us through:

Email: support@scarffit.com
WhatsApp / Customer Service: +20 11 57023188

Please include your order number and clear details about your inquiry so our team can assist you as quickly and efficiently as possible.