Refund and Returns Policy

Policy Summary

At Scarf Fit, our Refund & Return Policy is valid for 30 days from the date of receiving your order. If 30 days have passed since the delivery date, we may not be able to offer a full refund or exchange, except in cases reviewed and approved by the store at its discretion.

To be eligible for a return or exchange, the item must be unused, unworn, unwashed, unaltered, undamaged, and in the same condition in which it was received. The item must also be returned with its original packaging, tags, labels, and any accessories, if applicable.

This policy is designed to provide a clear and fair shopping experience while protecting the rights of the customer, the store, and the product owner.

1. Return Eligibility

Customers may request a return within 30 days from the date of receiving the order, subject to the following conditions:

The return request must be submitted within the allowed return period.
The item must be unused, unworn, unwashed, and undamaged.
The item must be in its original condition as received.
The item must include its original packaging, tags, labels, and any accessories, if applicable.
The customer must provide the order number or proof of purchase.
The return request must be reviewed and approved by our Customer Service team before the item is shipped back.

Scarf Fit reserves the right to refuse any return that does not meet the conditions listed above.

2. Non-Returnable & Non-Refundable Items

Returns or refunds may not be accepted in the following cases:

Items that have been used, worn, washed, altered, perfumed, damaged, or show signs of use.
Items that are not returned in their original condition or original packaging.
Items missing tags, labels, accessories, or original packaging.
Discounted, promotional, or sale items, unless the item has a clear defect or an error caused by the store.
Customized, personalized, or specially prepared items, if applicable.
Items returned without prior approval from Customer Service.
Any item that, after inspection, is found not to meet our return conditions.

3. Sale & Promotional Items

Discounted, promotional, or sale items are generally non-refundable, unless the item is defective, damaged, or incorrect due to an error caused by the store.

If a coupon code, discount, or promotional offer was used, the refund amount will be calculated based on the actual amount paid after the discount, not the original product price.

4. Exchanges

Exchanges may be accepted according to store policy in the following cases:

The item is defective or damaged.
The wrong item was sent to the customer.
The item requested for exchange is unused and in its original condition.
The requested replacement item is available in stock.
The exchange request is submitted within 30 days from the date of delivery.

If there is a price difference between the returned item and the replacement item, the customer will be responsible for paying the difference, if applicable.

If the requested replacement item is unavailable, Scarf Fit may offer an alternative item or process the request according to the applicable refund policy.

5. Wrong or Damaged Items

If the customer receives a wrong, defective, or damaged item, they must contact our Customer Service team within 48 hours from the time of delivery.

The customer must provide:

Order number.
Clear photos of the item.
Clear photos of the outer packaging, if required.
A clear description of the issue.

After reviewing the case, if the issue is confirmed to be caused by Scarf Fit or the shipping provider, we will take the appropriate action, which may include replacement, refund, or compensation depending on the case.

6. Incorrect Order Information

Customers are responsible for ensuring that all order details are correct before completing the purchase, including:

Product selection.
Color.
Quantity.
Name.
Phone number.
Shipping address.
Email address.

If there is any mistake in the order information, the customer must contact our Customer Service team as soon as possible.

Changes may only be accepted if the order has not yet been processed, packed, or shipped. Once the order has entered the processing or shipping stage, changes may no longer be possible.

7. Return Process

To request a return, please follow these steps:

Contact our Customer Service team through the official channels listed on our website.
Provide your order number and reason for return.
Wait for your request to be reviewed and approved.
After approval, send the item to the return address provided by Customer Service.
Do not send any item back without prior approval.

8. Inspection of Returned Items

Once the returned item is received, our team will inspect it to ensure that it meets the return conditions.

We will notify the customer by email or through the approved contact method that the returned item has been received. We will also notify the customer whether the refund request has been approved or rejected after inspection.

If the return is approved, the refund or exchange process will begin.

If the return is rejected because the item does not meet the required conditions, the customer will be informed of the reason. In this case, the customer may be responsible for the cost of shipping the item back to them.

9. Refunds

Once the returned item is received, inspected, and approved, the refund will be processed within 3 to 5 business days.

Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed depending on the case.

Please note that the time required for the refunded amount to appear in the customer’s account may vary depending on the bank, card issuer, or payment provider. Scarf Fit is not responsible for delays caused by banks, card issuers, or payment gateways.

10. Late or Missing Refunds

If you have not received your refund after it has been approved, please follow these steps:

Check your bank account again.
Contact your credit card company, as it may take some time before the refund is officially posted.
Contact your bank, as processing times may vary.
If you have completed all the steps above and still have not received your refund, please contact us at:
info@scarffit.ae

11. Return Shipping Fees

Return shipping fees depend on the reason for the return:

If the return is due to the customer changing their mind, ordering the wrong item, or providing incorrect information, the customer will be responsible for the return shipping fees and any related charges.
If the return is due to a wrong, defective, or damaged item caused by Scarf Fit, the store will cover the return shipping fees or provide a suitable solution depending on the case.
Original shipping fees are non-refundable unless the return is due to an error caused by Scarf Fit.
If return shipping fees are deducted from the refund amount, this will be clearly communicated to the customer before processing.

12. Customs Duties, Taxes & Additional Fees

For international shipments, orders may be subject to customs duties, import taxes, VAT, clearance fees, or other government charges according to the regulations of the destination country.

Scarf Fit will cover the basic customs duties and standard import taxes related to shipments delivered to the following countries only:

The Kingdom of Saudi Arabia, the United Arab Emirates, and the Arab Republic of Egypt.

This exception applies only when it is clearly stated at checkout, in the Shipping Policy, or as part of the approved shipping offer at the time of placing the order.

For all other countries, the customer is responsible for paying any customs duties, import taxes, VAT, clearance fees, or any additional charges imposed by the authorities in the destination country, unless otherwise clearly stated at checkout.

Scarf Fit is not responsible for any additional charges resulting from incorrect shipping information, refusal to receive the shipment, failure to respond to the shipping carrier or customs authority, or any special requirements caused by incomplete or inaccurate information provided by the customer.

If the customer refuses to receive the shipment due to customs duties, taxes, or any additional fees, shipping fees, return shipping fees, customs charges, and any related operational costs may be deducted from the refund amount, if applicable.

Scarf Fit is also not responsible for delays caused by customs procedures, customs clearance, requests for additional documents, or shipping carrier requirements in the destination country.

13. Shipping Responsibility During Returns

When returning an item, the customer is responsible for the item until it is received by Scarf Fit.

We recommend using a reliable shipping service with tracking, especially for high-value items. Customers may also choose to purchase shipping insurance if they wish.

Scarf Fit does not guarantee receipt of returned items sent without tracking or proof of shipment.

14. Gifts

If the item was marked as a gift at the time of purchase and shipped directly to the recipient, the recipient may receive a gift credit or gift voucher for the value of the returned item after the return is received, inspected, and approved.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give later, the refund will be issued to the original purchaser, and they will be notified of the return.

15. Rights of the Store & Product Owner

Scarf Fit and the product owner reserve the right to:

Refuse any return, exchange, or refund request that does not meet the conditions of this policy.
Inspect returned items before approving any return, exchange, or refund.
Refuse requests that show misuse of the return policy.
Refuse repeated or unjustified return claims.
Update or modify this Refund & Return Policy at any time according to store operations and applicable requirements.
Make appropriate decisions in exceptional cases to ensure fairness and protect the rights of all parties.

16. Customer Responsibilities

The customer is responsible for:

Reading the product description, material, color, size, and all product details before placing the order.
Ensuring that all order information, shipping address, and contact details are correct.
Contacting Customer Service within the allowed period if there is any issue with the order.
Keeping the product in its original condition if they wish to return or exchange it.
Not sending any item back to Scarf Fit without prior approval from Customer Service.
Complying with the terms and conditions of this policy.

17. Contact Us

For any return, refund, or exchange inquiries, please contact us through:

Email: support@scarffit.com
WhatsApp / Customer Service: +20 11 57023188

Please include your order number and clear details about your request so our team can assist you as quickly and efficiently as possible.